I tried to check-in to a Courtyard that I have previously stayed at today. They were unable to honor my request for a room with a roll-in shower and they called a Wyndham next door. My CY rate was honored at the Wyndham.
I looked at the Plat Reservation Guarantee and it says the following:
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand.
Should I e-mail MR customer service and request tonight's room cost ($143 plus tax), the $100 and 90,000 points that are offered as compensation? Or does the fact that they had rooms available - just none with roll-in showers - make a difference?
The FD agent said that I would still be credited the points for the CY stay, but how likely is that? The res now appears as canceled in my MR account.
Thank you in advance for any guidance.
John