Originally Posted by Clipper801

Starwood's T&C are very clear. No point accrual and room enhancement if booked through 3rd party but all other Gold perks will be provided. So I have no problem. In fact, my experience has been that rates at SPG site are usually very competitive. Difference is small or none. Sometimes, it has better rates than 3rd party, e.g., Expedia or hotel.com. In any case, I was always acknowledged as a Gold level member and was always offered those extra Gold benefits that have not been excluded. For those times when I booked directly at SPG site, I was "upgraded" (or "enhanced"?) every time.

With Accor, the treatment received may be specific to this hotel. It may be the individual staff but it may also be instructions from management. I don't know. I can only say, in future, if there is a choice between Starwood and Accor, I'd book Starwood. A Platinum status at Accor means nothing.