Originally Posted by
Often1
The email is way too long. If you have a concern, raise it in 2-3 short declarative sentences and then specify exactly what you want done about it. These can better be addressed quickly and should focus on your specific issue and not provide extraneous detail, e.g., "I was on hold for too long and then the soup was lukewarm."
If you have generalized concerns such as yours, you can reduce those to:
1. Wait times are too long
2. Agents were not trained to handle my specific issue
As others note, these will eventually receive a canned response because that is all that can really happen. Not as though EK will call in every agent in the world for remedial training.
I think what people are not realising here is that the hassle ended up costing me over 2000AED more (around 325GBP) because of the delays. They said the price had now went up!!!
ALso, the attachment was 2 emails, not one.
And, no matter what, if Emirates wants to portray itself as the fastest growing and one of the worlds leading airlines, then they should have the courtesy to reply to customers who spend thousands on flights every year. (and whose companies spend hundreds of thousands)