Does anyone have a direct email that emirates actually reply to?

Im getting really p***ed off with emirates. I have been skywards gold for around 5-6 years and the customer service is a joke.

I have sent a direct email to [email protected] 5 days ago. This was after emailing directly on the website 1 week before that and still no one has contacted me. I will be calling them (AGAIN) tomorrow if no reply today but if anyone has an email address that EK actually respond to I would be grateful.

Thanks in advance

My complaint is below:

I sent an email into emirates several days ago and I still have not had a reply from emirates regarding this. I would be VERY grateful if someone could reply to this email. This is the reason why I am emailing directly to this mail address.

I have to be honest and state that I am now starting to get really annoyed with Emirates. If this is the way you treat Gold Card members (for several years now) then I would hate to see how first time users of Emirates are treated. As mentioned in the original mail, I have got my company to change many staffs tickets from AF/KLM to Emirates and I really do not know why I have done this if this is the way that frequent fliers are treated (all of the travellers that have changed do a minimum of 6 return journeys per year with most doing around 10)

Please read the email below and I would appreciate a reply as soon as possible.

I recently booked a flight from DXB to CGK in Business Class. I have a companion reward ticket issued through MBNA bank. The terms of this award are that if I Book one Flex Reward ticket, I am issued another saver ticket free with only the taxes to pay.

I called up emirates on 3 occasions before finally being able to make the booking. The first call was over 30mins, the second call 45 mins and I was told that I could call back the next day and all would be ready. I called the next day, and again, was over 50mins on the phone to make this booking.

It seems that Emirates staff don't seem to be aware of this ticket offer. When I called the second time, I was quoted 8045 DHS for the ticket. I was then informed that they still could not issue both tickets and put on hold again. At this stage I said I would call back the next day to make the booking as I could not stay on the public phone on my ship much longer.

When I called the next day the lady (very helpful) knew nothing of the promotion also and I had to go through the whole thing again. When it finally came to paying for the ticket, the price was now over 10,000 DHS for this and 2000 for my wife. I am really not happy with this as it took 3 days of phoning to make a simple booking. I have now also been informed that the hotel I was booking in Bali is now full as I could not book my indonesian internal flights until the emirates one was completed.

May I add that the staff on the phone were very courteous and helpful but I do have to say that I cannot believe I spent well over 2 hours on the phone (over 4 days) for a simple reward booking..

I work for an oil company and have in the last few months got my company to change many staff tickets to emirates instead of AF/KLM as I had nothing but praise for the airline. I am really starting to wonder if that was a good idea.

I am currently on my ship so I can only be contacted via email . I would appreciate a response via email for the time being.