Originally Posted by
mspflier
Delta Air Lines News (@DeltaNewsroom)
8/15/14, 11:56 AM
SkyMiles chief architect takes new role overseeing @Delta product, experience
bit.ly/1qcC0Un
"...Jeff’s dedication to customers continues in his new role as vice president – Product Development, Delta Sky Clubs and Marketing Communications..."
"After eight years leading the team that has made Delta SkyMiles what it is today..." True... but that's nothing to brag about.
"Jeff’s dedication to customers..." If customers means wall Street stock analysts.
“To be successful, we have to be in tune with the demands of our customer base, and especially our elite members, whose needs I have come to understand very well over the years.” The source of those recurrent... Yes, we've made another negative change to SkyMiles because our customers have asked for it.
"While leading SkyMiles, Jeff frequently engaged customers for feedback..." I know that I find it difficult to respond to all of his e-mails requesting input.
"Improved the Million Miler program" How? What did I miss?
Originally Posted by
blug
It's painful to watch.