Originally Posted by
Enigma368
Just to be clear, their response is completely and utterly untrue. The regulations states that compensation is payable after 3 hours delay and whether or not you accept a rescheduled flight is absolutely irrelevant if you still arrive more than 3 hours late.
As proven again and again in EU courts, including a recent UK ruling, technical faults are covered by this legislation and thus if this was the primary reason for your delay then you are definitely owed compensation.
I dare say their reply to you is borderline illegal in that they have out rightly lied to you as to what the law is. To be honest, I am little bit shocked - even Ryanair would not do this.
This is the second reply to me.
Dear Customer,
We are writing in response to your mail dated 11/07/2014 and in reference to your booking . Please understand the limitations we find ourselves in due to factors such as technical problems and air traffic control which affect the aerial transport and have a negative impact on our working system, resulting in obligatory schedule changes against our will.
We understand the setbacks these circumstances cause the passengers and it is our policy to provide or help find the most favorable solution as long as the means and alternate flights are available.
According to the Regulations of the European Council the passengers can request the reimbursement of their ticket in case the delay is more than 5 hours if they decide not to accept the alternate flight offered by the company. For this reason, in this case no monetary compensation applies.
If you have any further questions about this matter, please feel free to contact us. We are looking forward to see you on board
Best regards,
Customer Service Department
Vueling Airlines, S.A.
I can't accept it when they try to lie to me
Still trying to fight for compensation. Worst case scenario i will go to a specialized EC261/04 collection company.