Originally Posted by upgradeluvr

You're doing nothing wrong. Alitalia refuses to join the 21st century, as most of their competitors have, by permitting easy access to ones reservations.

Like most things in Italy, lots of red tape to maneuver though in order to remedy a simple task. It's an old world mentality for a third world country.

Unfortunately, you will need to call the airline...to request seat assignments and alter your reservation.