Geez, completely forgot I started this thread last year. I was hammered. All I remember was using the phrase
C U Next Tuesday with the uncooperative MOD
Happy to report I wasn't too far off about this parasite.
Corporate felt the need to invite a few angels from a semi-neighboring state's highly awarded Ritz-Carlton to spend a couple months onsite to address service issues, improve guest satisfaction and provide 1:1 coaching as necessary.
This is positive news and no hard feelings
