Originally Posted by
lighthand
I can't comment on the conduct of the attendant at Auckland.
However with respect to the hotel and missed flight, what some of the others have stated before me holds true. If the connecting flight was also EK or a code share flight, they will provide you with accommodation and meals. However as this is a 2 tickets on two separate flights, they really do not have the responsibility.
What happened was unfortunate, but take it as a good lesson learned. I would advice if you need to arrange for similar flights always buy travel insurance which covers flight delays, and/or give yourself at least 5~6 hrs (better to have a over night stay and take in the local sights) transit time to factor in the unforeseen.
We were doing MAN-DXB-KUL earlier this year, booked a domestic flight with MH to Penang about 3 hrs after scheduled arrival into KUL. Typically, our DXB-KUL flight had a technical delay. Thankfully I managed to get EK to tag our bags all the way to Penang, so when we arrived in KUL, they had ground staff with our names ready to whizz us through security to get us to the connecting flight with time to spare. They had no real requirement to do it as it was a seperate booking, but I was certainly impressed with the assistance. Other passengers with connecting flights were afforded similar assistance.
I am a bit of an EK fanboy, but they have always been fairly reasonable with any issues I had, and as with other replies so far, claiming it off insurance and chalking it down to a lesson learned is the best way forward.
The rudeness is uncalled for, and you should feedback that back to EK, however I dont think it will get you far in terms of compensation