During the days of Herb, the Captain was supposed to get involved in on-board removals. The guidance was that the Captain could talk to both parties and figure out the conflict and make a decision. In this case I think the jerk would have been counseled but allowed to fly, and the CSA would have remained upset. But today, maybe the guidelines have changed as to who makes the final decision on something like this. This guy tried to push the envelope and didn't like not getting his way. I would like to see SWA not cave on his demands for more pesos.