Originally Posted by
777 global mile hound
Appreciate the input
I think many of us would like to know the percentage generally of upgrades you receive and what you receive in the way of upgrades to suites or best rooms
that make this a valuable or a must have program to earn compared to the majors.
For some of us the benefits nor the communication and execution of the Langham program is not working consistently
I was so frustrated and challenged by my experience I am now Gold with Marriott Rewards through the Ritz Carlton Visa and staying in Ritz Carlton
as well as staying in the better Marriott and Autograph properties
The ability to have such an extensive reach of properties and the ability to earn and redeem with reasonable trust and delivery has me not certain I ever wish to deal with Langham
In my own situation I am thankful that I am now lifetime SPG Platinum and Hyatt Gold Passport Diamond and feel I have most of what I need anywhere in the world
without having to beg anyone for my benefits even if its at select isolated properties. Most of the properties I do stay in are seasoned
and know the drill to keep their elites/frequent travelers happy
My upgrade experience I would say a good 80% of the time, usually one category upgrade and rarely suites (from memory only Eaton and Langham Place HK). Langham’s upgrade policy is if you do not booked in a club room or higher, they may upgrade you to a club room or suite but there’s no club lounge access. I do feel HK properties are better at looking after 1865 voyager members. Eaton tend to provide club room upgrade (without lounge access), Langham Places will email prior to the check-in date and asking my arrival flights etc.
The loyalty programs you listed (Marriott, SPG and Hyatt) all have much higher requirements to meet and therefor better benefits provided. Langham’s 1865 requirements are extremely easy and I would say the listed benefits are pretty decent. The lack of earn and burn can be a headache for people who usual stay longer but I often do 1 or 2 night stays which works out okay for me (I usually credit to CX’s Asia Miles).
Just keep in mind, everything is subject to availability then you should be okay.
Ps I do apologise for the late reply as I do not come to this section of the forum often.