Originally Posted by
danhunterpost
I've found that UA doesn't much care about providing compensation to non-elites. A few friends have traveled on UA recently with no status and some bad delays, not getting to their destination until a day after scheduled and they just receive a canned response.
Does being an elite member entitle one to compensation?
I think UA's view is indirectly pretty clear - just look at the changes to the awards program next year. Spend more and get rewarded more. If you are not an elite / don't spend a lot of $$ with the airline, they don't care (and compensate accordingly).