Originally Posted by
tide
This is a known problem due to the apparently Mickey Mouse setup between US and NH. I've run into this a couple times. The problem appears to occur when the NH flight is coded as a UA flight number. Doesn't matter if it is 016 (UA) or 205 (NH) stock
You won't be able to pull up the reservation on ANA's website using the NH record locator (not a middle name issue - I have none). If you call them, NH agents will initially say they can't touch it - only UA can. However if you call UA in the USA, they are clueless.
I have been successful in fixing this by calling NH and asking them, in turn, to call United to assign the seats. The UA agent "sends a message" to NH and the seat is thereby assigned. Oh, and in cases when I have done this I have called ANA in Japan (who call UA Japan) but that's just because I do these types of things off hours when the ANA office in CA is already closed. I don't know for sure if it is only the UA agents in Japan who know how to do this.
Frustrating, I know, but at least I have a workaround that's worked for me.
Thanks for the reply. I contacted ANA in the States and they told me they already had a seat assigned for me. I am concerned because I dont want to end up with a middle seat in E- if my *G upgrade doesnt process. They told me they have me set in an aisle seat but I dont trust this. I guess I will call UA this evening and see if I can get something figured out. Again, appreciate the insight.