Hi,
From Madrid to Barcelona, flight VY 1006 on 15 june 2014 delayed by 4 hours.
Boarded the plane, 10 minutes later, pilot made announcement requesting us to leave the plane due to technical issues that was already present since the last flight yesterday, and since this was the first flight of the day, the issue was not fixed.
4 hours later, re-boarded the plane and arrived barcelona 4 hours late.
EU regulation 261/204 states that a.€250 compensation is applicable to each passenger for flight delayed within the EU for more than.3 hours and less than 1500 km..
However, after contacting vueling, they refused any compensation. Here is the reply email from them. I have sent 2 emails to them and both replies are similar.
Dear Customer,
We are writing in response to your mail dated 11/07/2014.and in reference to your booking XXXXXXX. Please understand the limitations we find ourselves in due to factors such as technical problems and air traffic control which affect the aerial transport and have a negative impact on our working system, resulting in obligatory schedule changes against our will..
We understand the setbacks these circumstances cause the passengers and it is our policy to provide or help find the most favorable solution as long as the means and alternate flights are available..
According to the Regulations of the European Council the passengers can request the reimbursement of their ticket in case the delay is more than 5 hours if they decide not to accept the alternate flight offered by the company. For this reason, in this case no monetary compensation applies..
If you have any further questions about this matter, please feel free to contact us. We are looking forward to see you on board.
Best regards,
Customer Service Department
Vueling Airlines, S.A.
So, am I eligible for compensation? If yes, how do I push this case further?
Thanks in advance!