Originally Posted by
Elope
I'm glad to see CX responding so swiftly to feedback. it probably indicates just how unrelenting the negative comments have been though.
CX missed the boat completely when they remodeled the F Wing. The acoustics are terrible, and that's very apparent in the Haven. When it's busy, you quickly notice the area is devoid of any soft furnishings so noise travels terribly. Outside in the main area noise travels terribly too, but that's mainly because it's exposed to the terminal below.
So kudos to CX. Now lets hope they remodel the very lackluster menu and the...ahem...hopeless service. I'm still mesmerized The Peninsula trashes their reputation in such a way.
I've said it from day one, the remodel made the F lounge WORSE, not better. The Cabanas are horribly designed with a lot of wasted space. I had a client that used to be in interior design business, and he said if he drew that blue print to any reputable commercial services builder he would be laugh out of the room.
Then it's the lounge spacing. The openness invites noise from the airport, and the acoustics is horrible (obviously the designer never considered it), and made the lounge sounded like a zoo when it is full. Again, magazine stacks and Apple stations sections are poorly thought out with dead space.
Finally, the Hell... er... I meant the Haven. The old lounge looks and feels like a restaurant. The Haven looks like a glorified cafeteria. The old lounge you get good foods with a ham/roast beef cutting station. New lounge you get "fried rice" with shrimp chips.
However, I do agree that something major must have been reported for them to shut down Haven like this, with Pier under renovation. Rats infections perhaps?