Furthermore, I find langham's toiletries to be mildly offensive. It claims that the fragrance is from Laura Tonatto. But the scent is so weak and the fact that it is made in China does not inspire much confidence. I have a feeling that it's a cheap bootleg version of Laura Tonatto's product.

The entire chain is so unpredictable. If things go well, things go well. If things don't go well, service recovery is sort of a mix. They need a better hotelier to run this chain and not run it like a cheap family business.