Originally Posted by
alphaod
I figured I'd call the MPC line so I don't have to wait on hold for forever. So no holding~
First agent: "Can't change seats, you need to do that at check in." (I'm thinking: uh yes I can) So I thanked them and called again.
Second agent: "Let me check if I can do that for you." Puts me on hold and then line gets disconnected.
Third agent: Can't understand that I said "D" and keeps repeating "B," even when I say "D as in Dog," she replied, "B as in Bob?" Damn, I gave up at that point.
At this point, I give up and I call CX Reservations. Agent does it in 20 seconds. (Yes I timed it) Hold time was about 15 minutes.
MPC English is really really bad now. On the last few calls of any significant I either have to tell them they can do it (insist) or ask them to double-check with their supervisor.
As for seat assignment, I remember in my recent summer trip I had to do a last minute seat change, and was told "I am only doing this as a favor because you are a DM", WHAT?!?!?!?!? (No the seat wasn't occupied, it was an empty seat that opened up a couple of rows ahead.