I have had a really hard time trying to book their online offers.
I found one that admittedly was outdated but I thought perhaps it was a typing error and called up reservations to confirm. They initially led me to believe that they could honour the offer as it was their fault it was still on the website but later retracted this offering me an upgrade but i would need to book the rack rate (which would be silly to do as they have offered for stad room at half the price including breakfast so i may as well get 2 rooms on offer).
below is an extract of the message I then sent to Yves two weeks ago; no response as yet which I find even more disappointing. Does anyone have the details of who else I may escalate my disappointment to?
Hi ANM,
If you could forward your email to us, we will help follow up with the hotel in regard to this issue.
[email protected]
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide