Last night I tried to change my ticket and I called reservations but was on hold for maybe an hour and half? Anyways I gave up and called the MPC which someone immediately picked up. I thought it would be smooth sailing from there, but nope.

All I wanted to do was change my flight to a week later, same flights same seats (checked seat availability already).

First the agent insisted on reading me to my entire reservation, each segment, flight number, scheduled departure and arrival times, and my current seats. I told him it wasn't necessary because I could see it online, but he made it his swore duty to read everything.

Then he said had to read the fare rules to me. I'm like, seriously?! (Still haven't changed the ticket yet). I figured finally he can change it now, but nope he doesn't understand the fare rules and has to ask someone (it can be changed, no fees, I told him but he has to check).

Finally he comes back and makes me verify the flight numbers I want to keep and what to change. Then he changes my flight, but to the wrong date. Holy moly. I was developing dark thoughts.

Then he goes throught the segment reading a second time before changing it to the right one. As a final request I ask to change the seats, but he has to check with someone if he can do it or not.

After half an hour on the phone, he gets things done.

When I call reservations they do this in like five minutes.