I use it for hotels and so far have not had any difficulties with the properties I have chosen based on the reviews. I do note the number of reviews and if there are negative ones I read them and consider if they are a single poster or they have reviewed other places. If they have I will look at their other reviews. I have found some folks that are just hard to please so I just ignore their posts. I have posted reviews on TA as well. I actually negatively reviewed a hotel I did not stay at but was subject to their lack of awareness of their neighbors. The review clearly stated I did not stay there but was negatively influenced by the property. That review is still in place. I also search for reviews of that hotel on other sites as a cross reference.