MPO is really clueless nowadays compared to years ago. On many simple calls that used to take seconds now takes many minutes, and most times the first answer seems to be "no, can't do that", until I have to teach them their rules. I feel like talking to insurance agents trying to make a claim and their instinct is to say "no, doesn't cover it."

Very frustrating. But I guess call centers have high turnovers as well. It's too bad companies refuse to pay more for call center agents to retain them. Seems like I'm talking to a new hire every time I call now.