Hello, newbie here.

My first choice for hotel stays has always been Marriott. I did not know Marriott's services was so good until now that I decided to try the Hyatt brand.

I was making a reservation directly on Hyatt.com, during the process the Chase Hyatt Visa card ad showed up and so I applied for the card to pay for my reservation with the goodies it offered. But somehow after the credit card was approved, it didn't direct me back to the reservation page. Please note that the Hyatt GP number, reservation confirmation number, and also the new credit card number are all generated auto within the system that is not shown to the customer. So I was left stuck there for a couple hours, that I cannot make/recall a reservation or sign up for a new GP. Emailed the GP and they didn't respond until a day later to let me know of my GP number.

And the response was only about getting my GP number, and it is not the Platinum status as promised by the credit card. I was worried that the reservation I made during the credit card application is still on hold with the new card, plus the room that I originally booked was no longer available, I emailed them again back and forth 4 times and GP still didn't understand my concern.

Very frustrated, I called the reservation assistance 1888 591 1234 to explain the issues and to check the status of the reservation. The guy on the other end sounded annoyed and yelled that I can just make another reservation with a different credit card. OK! Very helpful.

So I made two other reservations to cover my 4 nights stay because the room type that I wanted is not available for the 4th day. I then called Hyatt Place reservation 1-800-993-4751. This time, the gal helped to combine the two reservations with a request on the room type, and confirmed that there's no other reservation existed. Sounded more helpful than that guy but now I can no longer make changes to my reservation online and have to call them instead. Lucky that my reservation is for 3 weeks later, when I will receive my Hyatt credit card to update the Platinum status before my stay starts.

Sorry that I need to vent out my frustration here. Just hope that there's no more hassle at check-in.