FlyerTalk Forums - View Single Post - Consolidated Compensation Thread [2014]
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Old Jun 25, 2014, 11:10 am
Join Date: Oct 2012
Location: SAN
Posts: 487
IFE Not working

Hey All,

Had a ticket in First from HNL-LAX and the IFE was not working, movies/TV/flight map, all not working. Submitted a letter to UA saying it was not working, and they gave me a $100 e-voucher, and they made sure I knew that it was "not meant to be commensurate with the actual inconvenience, but strictly as a measure of goodwill." Never really had compensation like this before, is this a standard amount? Does this fit the inconvenience?

Sorry for the noob question, just wanted to know what the SOP was.
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