Originally Posted by
jazzhou
With a mechanical cancellation and numerous non-weather delays, some long delays, from personal experience and from flight status notices in the last couple months, I've also been wondering if there's an operation/communication/organization melt-down at United.
BOLD = mine
I asked about which airline is responsible because last week I had 2 UX problems between SBN and ORD + return.
On a regular day UA has 5 round trips between SBN - ORD. The problem is that the flights are split between 2 different regionals (SkyWest & ??) and the ground/gate staff is contracted to a different airline (Envoy / AA - I think).
For the past two weeks the UX schedules at ORD & other hubs have been a mess (weather, crews timing out, rest, in the wrong city, etc.).
So from what I understand, when UX strands passengers at a hub or at the spoke airport - especially late at night, it is UA that pays and is responsible for re booking.
No wonder UA is losing money!