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Old Jun 19, 2014, 11:32 pm
  #11  
Freewilly
 
Join Date: Sep 2009
Location: UK
Programs: AF Plat. Ba Gold. SPG Plat. HH Diamond. Miles and Smiles Gold. LH Sen
Posts: 142
Originally Posted by elva
Total nonsense, please educate yourself before giving advice to others!

Freewilly — you have the right to be rerouted or cancel the ticket according to your choice. Rerouting should be arranged by the operating airline of the cancelled flight. These rights are codified by EU Regulation 261/2004, since the flight departs from the EU.

Contact TAP and mention their obligation to reroute you according to EU Regulation 261/2004. Rerouting is not limited by award fare class or alliance at all. If they resist, contact the appropriate National Enforcement Body http://ec.europa.eu/transport/themes...ent_bodies.pdf , (For Netherlands – Inspectie Leefomgeving en Transport – Postbus 575, NL - 2130 AN HOOFDDORP Tel. : +31 884 890 000, Fax : +31 704 5630 13 www.ILenT.nl) and they should resolve this promptly, as this is a very clear cut case, no doubt who and what should do to solve your problem.

If you want to take this trip, don't give in and cancel the ticket! The law is clearly on your side.

Obviously all these flights should be provided without any additional fees.

Thanks you for your clear answer. Send a new email to TAP, hopefully they give a response this time.
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