Originally Posted by ibopm

I just got my first statement from Chase for the Marriott card and it says I got the 50,000 points transferred to Marriott. However, I went online and found that there were 0 points there.

So I called the number on the statement, and the guy said that I had gotten the points and redeemed them on the statement date. But I told him this was impossible because today was the first day I got the statement. So then he gave me the Marriott Rewards number and I called them instead.

The Marriott Rewards line has this weird automated robot, but I was eventually able to get a person. And the person says that it may take 4-8 weeks from my first purchase to get the points and so he told me to stay put for a while longer.

Anyone else experienced this? It's ridiculous!