Originally Posted by
Clipper801
Try to get the Concierge Agent to help you in YYZ if you are not SE?
You must be kidding. They will tell you to get lost and not to bother them, from a personal experience when flying on an International Business Class ticket and they would even go to the "extreme" of giving you the telephone no. and e-mail address of the Concierge at the next station for you to contact them yourself for assistance.
That sounds like you're flying YYZ-YVR-HKG or something and expecting concierge access in YYZ.
From the description on the website, it is not clear if you should be entitled to the benefit in that case.