Dear fellow FT'ers,

I just got delayed to my final destination by over 8 hours. I flew CX out of Asia, and lost my BA connection at LHR, being delayed at HKG and ICN due to this reason according to the pilot: The ground crew forgot to give the pilot a piece of paper showing the weight points of the plane, which he discovered when we were on the runway.

I ran through HKG in impressive 15min, then ran through LHR, but ended up being ten minutes too late, and had to wait for the next BA flight, which made me over 8h late at my destination, and my luggage didn't show until the next day. During my long layover in LHR, BA provided me with mealvouchers from CX (no direct CX contact due to CX being at a different terminal) and did their best to secure me another flight, and upgrades but no availabiliy.

I'm not an experienced flyer, so my question is if I'm entitled to any sort of compensation from CX, and if I am, where do I do this? The complaints form on CX webpage doesn't exactly have a delay box to tick.