Originally Posted by
CdnConsultant
But should it really be so hard? I thought that if one is showing available online I should get it - always. Is that not how its supposed to work?
Here's how Marriott defines the Platinum Elite "Room Upgrade" benefit
http://www.marriott.com/rewards/memb...ts/platinum.mi
Room Upgrade
For Platinum Elite members the best way is up! Based on room availability at check-in and limited to a Member's personal guestroom, we’ll do our best to upgrade your room. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel. See terms and conditions for details.
There's a lot of room for a hotel to interpret this benefit.