I tried booking and paying for a RT flight with QR for several days - actually I tried beginning on Wednesday (the 4th) and stopped on Sunday at about 1:30 am at HIA in front of a QR sales rep. I want this situation fixed and need to know who to call in the QR IT hierarchy... Maybe someone in the FT readership knows ...

All goes fine with the booking until I submit payment details and send my MasterCard "Secure Code". Then the QR website says there has been an error and to check the card details.

I checked several times with the bank (in Canada) and they say there is no record of a possible transaction and thus there is an error from the QR website. I tried three different browsers (IE, Firefox, and Chrome) but with the same result.

IT at the QR website stated (on Thursday when I telephoned them) that they had some issue they were working on but that was on Thursday.

I had to pay extra to get a sales rep to make the booking for me. I resent having to pay for this when it seems the QR website is at fault.

Basically I want to complain to someone in QR's IT system so they are aware of this issue - AND FIX IT. It is NOT the card as I use it for on-line purchases from other countries etc.. If this issue happens with me, then I suppose it happens with others too.

Suggestions as to who to contact? By coincidence I am currently stationed in Doha if that is of any help. However, I do not speak Arabic.