I spoke to Carlson about our reservation and they basically passed the buck and said... no longer our property, so sad you are gold, so F*** you. When we called the hotel, they said, we don't care if you are cryptonite with Carlson, we have nothing to do with them. Be glad we decided to honor your reservation

Wow... just wow. I thought Carlson has sold enough hotels to have this down pat and make it a smooth transition, but it is basically.. fend for yourself and F*** you and you wont get any of the perks you promised you when you booked this