[QUOTE=sbiddle;22962213
I flew both ways to NRT in J on a 763 in April in business. I think the crew are even embarrassed by the product they have on offer..[/QUOTE]
The crew was indeed embarrassed and although it certainly wasn't their fault, they profoundly apologized for the poor experience we had, they pointed out that the 787 was scheduled to fly this route in the future. Nice prospect, but didn't help us a bit.
Based on your responses, I will try to make a change in my reservations.