Question on the BXP1 upgrade certificates.
I had used two of these for a connecting itinerary today LAX-DFW-TPA. I checked in and the agent stapled them to the boarding pass and voided them with today's travel date and itinerary as instructed.
We boarded LAX-DFW so the certificate was pulled by the agent working the flight. We left the gate and 4 hours later returned, having never left the ground, due the weather in Dallas. I subsequently cancelled my trip.
Agent at the airport said I could theoretically re-use the invalidated voucher that was still attached and wrote a little note on it but the other one was long gone since it had already been pulled during boarding.
What is the process here - should I bother calling BusinessExtra to replace them?
Originally Posted by
bedelman
Suggest you write in to BusinessExtrAA support. You have a compelling case for replacement, and I'd be shocked if BusinessExtrAA does not do so.
To circle back on this specific topic, I contacted the BusinessExtrAA folks with the story and it was acknowledged within 48 hours and they dispatched replaced upgrade certificates which I received this week along with a clearly customized note to me (referencing the airport situation, cancelled flight). Outstanding service from that team.
bedelman, thank you for your advice and glad I listened to you!