Used to be FlyingMedallionDL
Join Date: Feb 2010
Location: Los Angeles, CA
Programs: DL PM, Delta Reserve and 1.2 MM
Posts: 542
Still haven't received my upgrade bonus MQMs
Hi all,
I had the DL branded AMEX platinum and when I called about a small question back in Feb, I was told I was eligible to get 10,000 MQMs and 10,000 regular miles if I upgrade to the Reserve and make any Delta purchase. I went ahead a upgraded the card and bought a DL ticket the same day. I have been checking and haven't received any MQMs. I called AMEX many times during the past weeks and they said it takes up to 12 weeks, so they won't do any investigations until May 23 (12 weeks after I upgraded and made a DL purchase). They said I did satisfy the bonus requirement but had no clue why the MQMs aren't posting.
Did anyone experience a delay like this? I also noticed that most of my calls to AMEX are handled at off-shore call centers (namely, the Philippines) and they don't really understand how MQMs and this bonus offer work. Any help is greatly appreciated. Thanks.