I'm trying to book a category 2 hotel that only has Pointsaver availability using a category 1 - 4 certificate.

It doesn't give me an option to use the certificate online so I made the reservation and e-mailed Marriott.

They said there are unable to apply the certificate and I should call them. Same thing on the call. They said I may not be able to use the certificate since it's a Pointsaver award night. They've asked me to call back tomorrow during business hours to see if any one can help.

In the past whenever a similar situation arose a quick e-mail and they were able to refund the points and use the cert.

Does any one have any recent experience? Is there a specific e-mail or number I should contact?

It's times like these I wish that Marriott Concierge was not just post only but also helped with issues like the Starwood Lurker!

Thanks!