I'd concur with that. A few months ago I sent an email to Marriot HQ complimenting a specific service experience at the Marriot Metarie. I got this bizarrely structured email in return. I truly thought it was an automated system using fuzzy logic to craft a response by merging sentences I wrote with boilerplate text because the outcome was unreadable.

Fortunately my original message was sent to the GM at the hotel, who sent me a really nice thank you email obviously written by a human. He had read my email to the individual and the entire hotel staff, and put it in the individuals personnel file. It made my day that all that happened.

Mike