FlyerTalk Forums - View Single Post - How to attract premium travelers back to UA.
Old May 2, 2014 | 9:49 pm
  #154  
mike1968
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Originally Posted by CCIE_Flyer
I have misconnected domestically (UA/UAX's fault) on an int'l itinerary and waited at my new gate for the GAs to show up and start working the flight. Let's say 90 mins prior to departure. Still am told that I am wait listed for F, in spite of having paid ~$10k for Z/D/C. It's absurd. **Especially if they have seats that they are holding for buy-up - I've already bought up!!!**

Oh, and the folks working the club telling me there's nothing they can do and I should go to the gate to plead my case. Also absurd.

Oh, and intentionally building in six-plus hours total of layovers into my itinerary to ensure that I ultimately, somehow arrive on time to connect with my transoceanic segment. Crazy absurd.
What do you expect from People Express trained management and employees at CO. Fundamental problem with UDU and buy ups...drive the actual paid premium traffic, which CO did not have, to your competition...especially when you see the gate screen showing 10 upgrades cleared in a cabin that seats 12 and they are telling you only thing left is e- middle and you should be happy they even let you on the plane.
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