About a week or so ago I stayed at a Fairfield Inn. Not my first stay there at that specific hotel. No problems before.

I used to pay for part of the stay with a Marriott gift card (remiaing balance on it) my bill should have been around $25. The rate was about $100 or so + taxes.

Because I didnt want to deal with the billing stuff in the morning (had a meeting to go to) I wanted them to take the credit and apply it that night. This was done in a few minutes so I would just get charged the remaining balance in the AM.

when leaving I happened to look at the bill--usually I dont check it before I check out. the time I will look at it may be later in the day.

I noticed they had somehow double billed me for the hotel stay. 2 charges for the same night. thus my bill was around $130.

Thus I had to deal with the front desk person which took about 15 minutes to square away.

I caled and get the manager email and emailed her directly the situation and showed her the two billing staemtns.

She didnt compensate me for this is a small courtesy like by giving me some points. Should she have?

What has your experience been with incorrect billing?