Property:
W Hoboken, New Jersey
Date(s): Sep 2013, 1-night stay
Room booked: Cozy Room, 2 Queens
Room received: Spectacular Room, 2 Queens
Award stay: No
BRG stay: No
SNA requested: No
Comments: When I arrived at the front desk I was greeted by some of the best Starwood Platinum recognition possible. The agent was very polite and, debatably, overly enthusiastic. Despite seeing the SPG app that I had been preassigned to a Spectacular Room, dude-man worked the angle that he was going to **try** to upgrade me. He played on the computer for about 30 secs and confirmed, “I was able to do it, I have upgraded you.” I made sure to play along, because who likes to crush enthusiasm, no matter how unfounded it is? In the end, this resulted in a 2 tier upgrade.
Full hotel review/trip report with photos of property here.
