Originally Posted by
fastfxr
I'm not even sure if I should post this...or if it's been discussed before.
Purchased a pricey M-class, domestic fare out of IAH to destination XXX. Forgot to put in for a RPU, because I was more focused on work.
Departure comes around and I'm 2nd on the list for a CPU. Boarded plane and eventually GA comes through and asks for #1 on the list who, somehow, isn't in his seat or around. GA gives the upgrade to an FA, doesn't even consider 2nd or 3rd on the list.
Now I wasn't all butt-hurt or anything, but given my yearly spend, status, and the $$$$ I spent on the fare, kinda thought it'd be a nice gesture...but I didn't dwell on it.
Turns out there was a GS behind me and more than a few other premier members upset over it.
So...is this something that should be mentioned to UA? (Posted??!)
It was CO staff on board and GA, so...
What say the wise ones here? First time I've ever seen this in 15 years.
I completely feel your pain and if it makes you feel any better it happens on paid F situations too. I was on my way back from HKG when mechanical delays caused me to miss connection in SFO to ORD. They were able to reroute me home but sat me in 38 F when I was on a paid F fare. As I was boarding I walked by 6 FA's sitting in E+ when I was two rows in front of the toilet. When I wrote 1k to ask why that happened here was their response.
"Dear Mr. XXXX,
I have forwarded your concern to the Airport manager for internal review
of this specific matter. The standby employees should only be offered
seats once all paid passengers are boarded. A 1K should be offered an
Economy Plus seat before a standby employees and your concern will be
addressed.
Thank you very much.
Regards,
XXXXX
Corporate Customer Care
7319363"
When I asked for compensation and refund in fare class difference they said they would refund the diff (never actually did they refund it) and that I was not eligible for any compensation because I just received compensation for my mechanically delayed outbound flight to HGK two days earlier. (4 hour delay, 1.5 of which on the tarmac, then they proceeded go back to gate and cancel rebooking for the next day)
Sometimes things just don't go your way.