Originally Posted by
bocastephen
OP: why didn't you say something to the GA if you saw this happening? You missed the upgrade because the GA was lazy and didn't want to bother, but you should have hit your call button or spoken up if she was nearby and told her you were next on the list and she needs to clear the list.
Telling GAs or FAs how to do their job is something I've learned to steer well clear of.
In reading all the comments here, I do now wish I had said something. I mostly just consider a CPU a 'perk', but since it is indeed policy, employees shouldn't be using it to their advantage.
Thanks again, everyone.