Originally Posted by
jackiedada
I don't think this should be an issue at all. You can do it yourself using manage your booking - login using your last name and PNR for the ticket. THen use the "Upgrade with miles" option - if there are upgrades available on the MEL-AKL sector and you have enough miles, you'll be able to process the upgrade yourself.
If booked as DXB-AKL , then MYB will only have the option to upgrade DXB-AKL since the booking doesn't have a separate DXB-MEL and MEL-AKL sectors in the itinerary
If it was booked as DXB-MEL-AKL ( if EK allows such bookings ) then upgrading MEL-AKL can be done as long as the ticket is upgradeable