Originally Posted by
ffsim
As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
This is what I do too with PTS. I keep contact cards for the agents that have handled my bookings before, and email them requests directly. I usually follow-up any email with a call to make sure they have seen the request. In my experience, some agents give out their email address freely, and some do not - they will send from the general contact address instead.