Originally Posted by
Clipper801
Officially, I don't think AC agent is allowed to disclose the details and I can see good reasons why such information should not disclosed but YMMV.
If the person is SE, the Concierge will break any rule for the master.
I agree with you about the first point (that they're not allowed to).
One time at SFO, I asked how the upgrade list was looking. This was a week after I had an incident with the system upgrading an E35K over me, so I really wanted to make sure the list was sane. The agent said there was one seat, and the first person on the list was Super Elite. I was satisfied with that answer, so I left it at that.
As for your point about concierges...I disagree. One time at YYZ, I asked how my upgrade looked. The concierge looked it up, then rudely said "WE DON'T KNOW BECAUSE THE FLIGHT HASN'T CLOSED YET". Utter nonsense. She just didn't want to tell me that even as SE, I was something like 10th on the list. I at least had a lounge agent tell me I should go eat dinner before the flight (which is what I really wanted to know). The gate agent is the one who told me they had only processed one upgrade, there were a lot of Super Elites, and I was "in the top 10".