Originally Posted by
Happy
...
The failed 2 cards were not used at WM. I have 4 cards. 2 cards went thru but the MO did not print, instead the WM register auto-closed the transaction, voided the $1K MO and spit out Change Due when the cashier was waiting the 3rd MO to print. We were both caught by surprise on that. Those 2 cards are definitely drained as their balances are 0. WM did a "Cash" transaction to give me the $1K MO back. So problem solved.
...
I've been rereading this a bit.
When you mention this register auto-closing the transaction, and then they settled up with a 'cash transaction', I think something similar happened with me last week.
My events were something like this:
Go to buy my two MO's, tell cashier to do this in 4 swipes. This is one of the cashiers I've been dealing with for over 6 months, and she knows what she's doing...
So, 4 swipes done, and I'm hearing the printing machine, MO prints and she does her thing to enter the serial number and such for the receipt, then I hear that dreaded 'clrunk' sound -- you know the one where the register prints some one line message informing cashier that 'sometihing' bad is going on with the transaction (whether it be it requiring my DL to complete transaction, more than that, or simply about to reverse it all)...
At any rate, she starts mucking around with the machine, I don't really bother her by asking her questions since she looks a bit frustrated with it, and as I mentioned she knows what she's doins... and eventually after a few minutes, the MO's are eventually properly printed, serial number entered, and receipt has printed. So all's looking good.
However, I look at the receipt, and it's indicated I've given $2999.30. I only used 4 cards, so it should have been $2000. I only have just under $2K in MO's, so, looking closer at the receipt it says 4X$500 in debit transactions plus a $999.30 cash payment (which obviously I didn't do).
I only briefly asked her what's going on with this, and she kind of eluded to the register kind of bungling this, and that she had to make 'an adjustment' so my 2nd MO would print.
I kind of didn't think much more about it after I confirmed the MO was good, deposited to the bank, and it's been over a week now. Also checked the balances on the 4 cards used and they're $0. So, all in all I have gotten what I paid for, but, in some strange round about way.
I've obviously kept these 4 cards, their purchase receipts, the MO receipt and the WM receipt all together in a 'special' location in case I have to investigate this further (which would really only be if one of my MO's were returned unpaid).
At any rate, I'm not sure if your incident was like this, but, your most recent description of the issue seemed similar. I kind of chalked mine up to WM-error.