FlyerTalk Forums - View Single Post - Is United quoting wrong reasons for delay? How is the reason determined?

Apr 14, 2014, 10:29 pm

#16

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Quote:

Originally Posted by DaviddesJ

Quote:

Originally Posted by BH62

Last week (April10) UA 1145 SEA-SFO departed approx 3.5 hrs late because of "customer service" issues. Originally, this was said to be mechanical, but then it magically changed to customer service. So just what *is* "customer service" as the ostensible reason?

What difference does it make? I understand the concern about 'reasons' that affect compensation, but if it's not going to affect your compensation (or in a positive way---surely "customer service" means the airline is responsible) then who cares what they call it?

Do delay reasons get/have to be reported to the DOT? If yes, then if I could classify as many delays as possible due to weather and get away with it, you bet your hockey pucks I'd do it as weather delays in the strict sense do not require compensation

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