Edgerfly

Unbelievable response. Do they even bother reading the emails or researching? The customer service is a joke. Here's what they wrote:



Dear Mr. Edgerfly:


Thank you so much for your comments. We always appreciate hearing our customers' perspective about any issue pertaining to our business, and we are glad you took the time to share yours.

We are contractually committed to furnish designated crew rest seats on long flights. To do so, the seat numbers must be identified in our SABRE Computer Reservations System and withheld from sale, and these particular seats can only be occupied by a crew member during flight.

Additionally, your traveling companion's comfort is important to us, and we are sorry the seat he was assigned on your flight was not up to standard. Since our records indicate there were 9 first class seats available, we hope in the future, he will feel free to move to any available seat once the seat belt sign has been turned off in flight.

Mr. Edferfly, it is a privilege to have your continued business. We'll look forward to welcoming you aboard soon.



Sincerely,


Customer Relations

American Airlines