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FAs Sleeping in First - Revenue Pax w/ Broken Seat Denied Seat Change? EZE-JFK

FAs Sleeping in First - Revenue Pax w/ Broken Seat Denied Seat Change? EZE-JFK

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Old Apr 24, 14, 11:20 pm   -   Wikipost
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"...the collective bargaining agreement between AA and APFA has all of our answers. Here are relevant excerpts":

From Appendix ZZ, Letter I:
On domestic flights and on international flights of less than five (5) hours of scheduled flying time, if a passenger is either assigned or requests to move to a designated crew rest seat, the passenger's request will be accommodated.

On domestic flights and on international flights of five (5) hours or more but less than eight (8) hours scheduled flying time, if a passenger is either assigned or requests to move to a designated crew rest seat, prior to takeoff, the passenger's request will be accommodated. On such flights, after takeoff, a passenger who requests to move to a designated crew rest seat will be accommodated at the discretion of the Purser or Lead Flight Attendant.

On international flights of eight (8) hours or greater scheduled flying time, designated crew rest seat/bunks as set forth in Appendix I., Article 30.L. will be provided solely for the use of Flight Attendants.

From Appendix ZZ, Letter II:
The APFA agrees that the Company is not restricted from assigning any available seat according to its established Customer Service policies and procedures (including those established pursuant to paragraph 1. above). The APFA recognizes that a passenger should not be denied accommodation for a seat, nor should a Flight Attendant deny a request by a passenger to move into an open seat in order to retain a seat for Flight Attendant personal use for in-flight rest, except that, after takeoff, a passenger who requests to move to a designated crew rest seat will be accommodated at the discretion of the Purser or Lead Flight Attendant. Furthermore, the APFA agrees that Flight Attendants should not request Customer Service personnel to withhold seating from passengers beyond that which is provided by the Company's policies and procedures.

From Appendix ZZ, Letter VI:
In the event one (1) or more Bunks/Crew Rest Seats become unavailable for use due to a significant malfunction, the Company will provide substitute Crew Rest Seats as follows:

For flights eight (8) hours or more scheduled flying time but not exceeding twelve (12) hours scheduled flying time, one (1) regular Main Cabin passenger seat will be provided on a one-for-one basis for each Crew Rest Seat which is unusable.

For flights over twelve (12) hours scheduled flying time on 777 aircraft configured with bunks, one (1) regular Business Class passenger seat will be provided on a one-for-one basis for each Bunk which is unusable, if a Business Class passenger seat is available. Should a Business Class passenger seat be unavailable, a Main Cabin passenger seat will be made available.

For the purposes of this letter, “significant malfunction” will mean a lack of functionality. Examples of significant malfunctions will include: the crew rest seat has no recline or the seat cushion is missing or there is no oxygen access to a bunk/seat. Examples which do not constitute a significant malfunction include: a lack of a reading light or missing curtain or an inoperative footrest.

From Appendix ZZ, Letter XI:
During the interim period while the 767-300 aircraft is being modified to install the new crew rest seat accommodations, the Company will designate two (2) Main Cabin seats as crew rest seats in addition to the existing crew rest double.
-from Dr. HFH, post #162
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Old Apr 9, 14, 6:14 am
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FAs Sleeping in First - Revenue Pax w/ Broken Seat Denied Seat Change? EZE-JFK

I'm writing this as I sit in the Flagship Lounge in JFK waiting for my connection. When I boarded the flight in EZE I saw a flight attedant using one of the seat's for her personal items and didn't think much of it. Just before take-off she started charging her Ipad at the seat as well which again I thought was odd.

After dinner service finished, that flight attendant and one other took seats in the first class cabin and went to sleep; watching flicks on her Ipad she had started charging too just before bed. This made the cabin full. Now normally I wouldn't make a stink about this, or really care that much but since there were only two empty seats and the FA's now occupied them the cabin was full.

My travel companions seat ended up being broken and one of the other FA's who didn't get so lucky to get a first class seat came over to try to fix it and told him "sorry the cabin is full I can't move you." And by the way we were on revenue tickets.

I do not normally fly AA so I don't know if this is commonplace.
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Old Apr 9, 14, 6:31 am
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As American Airlines and US Airways are still operating as distinct airlines, this question is being moved to the appropriate pre-merger airline forum.

Please note the sticky at the top of the consolidated thread which is titled Welcome to the New American Airlines Forum! PLEASE READ BEFORE POSTING. With all of the changes about, it is important to know where to post, and reading that thread before posting (as the title suggests ) will help get you in the right place.

/Moderator
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Old Apr 9, 14, 6:38 am
  #3  
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While stuff like this happens occasionally, it is neither commonplace nor condoned by AA.
Complain to AA. Even better if you took some pics, and included them in your complaint.
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Old Apr 9, 14, 6:55 am
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I have seen this before.
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Old Apr 9, 14, 7:43 am
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Originally Posted by Edgerfly View Post
My travel companions seat ended up being broken and one of the other FA's who didn't get so lucky to get a first class seat came over to try to fix it and told him "sorry the cabin is full I can't move you." And by the way we were on revenue tickets.
That isn't something I would have tolerated in the circumstances you describe.

If these were working members of the crew who had elected to take those seats I would have insisted that at the very least they moved to the non-functional seat.

Definitely complain.
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Old Apr 9, 14, 7:56 am
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Contact AA Customer Relations immediately. Provide as much detail about the F/As as possible so they can be positively identified. What cabin they were working in, which aisle, what jumpseat, first names, and/or physcial descriptions.

Are you sure these weren't non-revs? Did they occupy the cabin seats for take-off and landing?

Last edited by 777Pax; Apr 9, 14 at 8:04 am
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Old Apr 9, 14, 8:01 am
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This happened to me once. After meal service, a FA took our her luggage, found her makeup bag, and sat in the empty F seat next to me. She proceeded to pull out a mirror to take off her makeup, making a ton of noise rummaging through her bag. She then kicked the seat back, covered herself in a blanket, and started watching TV. I was completely perplexed.

I can't imagine doing something in my office conference room or in a courthouse! I won't get into my thoughts on unions, but there HAS to be a lead flight attendant/purser with supervisory authority, at a minimum on IFS flights, for some accountability.
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Old Apr 9, 14, 8:16 am
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Originally Posted by thechosenuno View Post
This happened to me once. After meal service, a FA took our her luggage, found her makeup bag, and sat in the empty F seat next to me. She proceeded to pull out a mirror to take off her makeup, making a ton of noise rummaging through her bag. She then kicked the seat back, covered herself in a blanket, and started watching TV. I was completely perplexed.

I can't imagine doing something in my office conference room or in a courthouse! I won't get into my thoughts on unions, but there HAS to be a lead flight attendant/purser with supervisory authority, at a minimum on IFS flights, for some accountability.
I'm curious - did you write to Customer Care? If so, what was the response?
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Old Apr 9, 14, 8:25 am
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Flight Attendants Sleeping in First Class? EZE-JFK

Were those specific seats designated as crew rest seats? If the airplane doesn't have bunks they will block off seats in the cabin on international flights.
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Old Apr 9, 14, 8:46 am
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Originally Posted by GalleyWench View Post
Were those specific seats designated as crew rest seats? If the airplane doesn't have bunks they will block off seats in the cabin on international flights.
Not for FAs. The crew rest seats in F are for relief pilots only
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Old Apr 9, 14, 9:10 am
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If this was last nights flight from EZE to JFK, there were three Non-Revs in first and 2 in business and what appears to be 5 unassigned seats in Biz and 3 unassigned in first.... I don't think the accuracy of this statement is totally correct. And these FAs could have been dead heading back from their last flight. They ARE humans and should be allowed to sleep at times. OR they were flying to catch their next long haul flight and needed to sleep. The DYKWIA stigma in here is overwhelming.
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Old Apr 9, 14, 9:38 am
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Originally Posted by AA-Flyer-SAN View Post
The DYKWIA stigma in here is overwhelming.
Completely disagree, nobody has suggested anything other than that working crew should not have been in those seats, do you feel differently?

If they were non-Rev and assigned to those seats, that is different and nobody has suggested otherwise ...
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Old Apr 9, 14, 9:44 am
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If indeed they were nonrevs, then they should change out of their uniform to avoid the appearance of what the OP observed.
Personally, I have seen grumpy grandma type FAs serve me on board in F initially and then proceed to do nothing but rest in one of the empty F seat for the remainder of the flight.
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Old Apr 9, 14, 9:46 am
  #14  
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Originally Posted by AA-Flyer-SAN View Post
If this was last nights flight from EZE to JFK, there were three Non-Revs in first and 2 in business and what appears to be 5 unassigned seats in Biz and 3 unassigned in first.... I don't think the accuracy of this statement is totally correct. And these FAs could have been dead heading back from their last flight. They ARE humans and should be allowed to sleep at times. OR they were flying to catch their next long haul flight and needed to sleep. The DYKWIA stigma in here is overwhelming.
In proper airlines eg CX SQ etc.. FAs are NOT allowed to be in f class. fULLSTOp!
What's wrong with Y class and J class seats?
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Old Apr 9, 14, 9:55 am
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Originally Posted by AA-Flyer-SAN View Post
The DYKWIA stigma in here is overwhelming.
It still has a ways to go before it catches up to the DL forum, but I have a feeling you are on to something....
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