My shut down is similar to many here. My full post (and thread) is
here.
PMs have been sent. To answer general questions, I had had checking/savings earlier (closed savings 6 months ago, checking 2 months ago) but what triggered the shutdown was a soft pull after a fraud alert (spend on a mostly unused card during CVS feeding frenzy).
I've had 2 conversations with Chase, and they haven't closed the door completely. Any feedback would be appreciated, and I can report full details here if necessary.