Originally Posted by
caGALINDO
The Citi staff is ridiculous.
For sure.
Originally Posted by
Superorb
I think clueless and powerless is the better answer. They don't know what's going on and have no ability/authority to effect change.
Except when they do. On one of my accounts I get the stock "sorry, wait 2 billing statements" (even though my first cc's points posted just fine). On my dad's account they wrote back apologizing and offered to expedite the points over at no charge.
Ridiculous and clueless are understatements!